Privacy Policy
At Adiva, your privacy is our commitment. This policy explains how we collect, use, and protect your personal information.
Information We Collect
To provide you with the best shopping experience, we may collect the following types of information:
- Personal details — name, email address, phone number, and delivery address
- Payment information processed securely during checkout
- Order and purchase history on our platform
- Device, browser, and IP address data for security and analytics
How We Use Your Information
Your information helps us serve you better. We use it to:
- Process and fulfill your orders and payments
- Provide timely customer support and resolve queries
- Send order confirmations, shipping updates, and service notifications
- Improve our website, product offerings, and overall user experience
- Send promotional emails — you can unsubscribe at any time
Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. We may share your information solely with trusted partners — such as Shiprocket for order delivery and payment gateways for transaction processing — under strict confidentiality agreements. These partners are authorized to use your data only to perform services on our behalf.
Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, remember your preferences, and personalize content. You can control or disable cookies through your browser settings, though some features of the site may not function optimally without them.
Data Security
We implement industry-standard security measures — including SSL encryption, secure servers, and access controls — to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
As our valued customer, you have the following rights regarding your personal data:
- Access the personal data we hold about you at any time
- Request corrections to any inaccurate or outdated information
- Request permanent deletion of your personal data from our records
- Opt out of marketing and promotional communications at any time
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with an updated effective date. We encourage you to review this page from time to time to stay informed.
If you have questions about this Privacy Policy or wish to exercise
your data rights, our team is here to help.
